![]() There are pros and cons to the ways we use technology to communicate with customers. 38% of the six in ten had never previously used video conferencing. ![]() Approximately six in ten Americans use video chat platforms for social or work purposes. Many of the processes we automate involve communications, e.g., email marketing, messaging/chatbots, and social media engagement.Īnother recent trend is the growth and widespread adoption of video conferencing technology. Chatbots currently field over 25,000 conversations per month.įurthermore, 75% of all companies now use automation tools. Machine learning and artificial intelligence will have a significant impact on how we communicate. ![]() As we make technological advances, new trends in communications emerge and often become the norm. ![]() Technology communication affects us continuously. How Has Technology Affected Communication? With this in mind, here’s a breakdown of everything you need to know about how technology affects communication with customers, plus how to use these developments to your advantage. But is it all bad?įrom a business perspective, you could argue that technology communication is beneficial. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. It impacts the way we work, entertain ourselves, and stay in touch. For better or worse, technology affects communication because it is a part of our everyday lives.
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